Terms of Sale

Last updated: October 2026

1. Acceptance of Terms

These Terms of Sale govern every order placed on coremesalabs.com. By creating an account or placing an order, you agree to be bound by these Terms, our Research Use Policy, and all applicable laws. If you do not agree, do not create an account or purchase research material.

2. Qualified Buyers & Eligibility

We sell only to qualified researchers and licensed laboratories: laboratories, researchers, academic institutions, biotech companies, contract research organizations, government or non-profit institutions, and independent researchers purchasing for laboratory or analytical use. A researcher account is required to view the catalog or place an order. You must be at least 21 years of age to create an account or purchase.

3. Buyer Representations

By creating an account and by placing each order, you represent and warrant that:

• you are a qualified research customer, or are purchasing on behalf of one, and are 21 years of age or older;
• you are purchasing research material exclusively for laboratory research use;
• you will not use research material for human or animal consumption, and you understand it is not a drug, supplement, or food;
• you will not use research material for therapeutic, clinical, or diagnostic use, or dietary supplementation;
• you accept full responsibility for compliance with all laws and regulations that apply to your purchase, possession, and use of research material; and
• you accept the “Research Use Only – Not for Human or Animal Use” labelling.

These representations are confirmed when your account is created (and again whenever these Terms change) and through three required acknowledgments at checkout. Each confirmation is recorded with a timestamp.

4. Prohibited Use & No Resale for Human or Animal Use

You may not purchase or use research material for any unlawful purpose, for human or animal consumption, or for any therapeutic, clinical, diagnostic, or any other in-vivo purpose. You may not resell, relabel, repackage, or otherwise distribute research material as drugs, dietary supplements, cosmetics, or for human or animal use. We do not provide, and you may not request, usage guidance of any kind.

5. Our Cancellation Rights

We may refuse, cancel, or refund any order at any time before shipment, and may close an account, including where:

• any communication, account detail, or order note indicates intended human or animal use, or any use prohibited by these Terms (the human-use cancellation rule in section 9);
• the buyer does not appear to be a qualified research customer, or has not accepted the current research use agreement or the checkout acknowledgments;
• the order appears fraudulent, or would breach applicable law or our payment processor’s rules.

6. Orders, Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice. Payment is processed securely by our third-party payment processor; we do not store your full card details.

7. Shipping

• Fulfillment: orders ship from the United States, typically within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
• Carriers: UPS, or USPS Priority Mail where UPS service would be unusually slow.
• Rates: a flat $8.00 per order; shipping is included on orders of $150 or more.
• Delivery: domestic orders generally arrive within 3–7 business days after shipping. Estimates are not guaranteed.
• Tracking: a tracking number is emailed when your order ships.
• Package documentation: every container is labelled with the material designation, quantity, lot number, and “For Research Use Only – Not for Human or Animal Use.” Each package includes a packing slip listing the order number and contents.
• Addresses: we are not responsible for orders shipped to an incorrect address provided by the buyer.

8. Returns & Refunds

• Damaged, defective, or incorrect shipments: contact support within 7 days of delivery with your order number, the lot number, and photos. We will replace or refund the affected item.
• Lost shipments: if tracking shows no movement for 7 days, or a package does not arrive within 7 days of the expected delivery date, contact support. We will open a carrier claim and replace or refund once confirmed.
• Non-returnable: opened containers or broken seals, items returned without authorization, and orders shipped to an incorrect address supplied by the buyer.
• Cancellations: an order may be cancelled for a full refund until it ships.
• Refund timing: approved refunds are issued to the original payment method; allow 5–10 business days.

9. Human-Use Cancellation Rule

If, at any time before shipment, any communication, account detail, order note, or other information indicates that an order is intended for human or animal consumption, therapeutic, clinical, diagnostic, or dietary supplement use, we will cancel the order and issue a full refund to the original payment method, and may close the account. If such information comes to light after shipment, we will not sell further research material to that buyer.

10. Disclaimer of Warranties

Research material is provided “as is” without warranties of any kind, express or implied, beyond the identity and purity specifications stated in the lot documentation. We disclaim all implied warranties of merchantability and fitness for a particular purpose to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, CoreMesa Labs shall not be liable for any indirect, incidental, or consequential damages arising from the purchase, use, or misuse of research material. Our total liability for any claim shall not exceed the amount you paid for the material in question. You agree to indemnify CoreMesa Labs against claims arising from your breach of these Terms or misuse of research material.

12. Governing Law

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law principles.

13. Changes to These Terms

We may update these Terms at any time. Account holders must accept the updated research use agreement before placing their next order. The version in effect when you place an order applies to that order.

14. Contact & Support

Legal entity: CoreMesa Labs, LLC
Email: Support@coremesalabs.com
Support hours: 8:00 AM – 10:00 PM Central
Website: https://coremesalabs.com/